As a major provider of public transportation whose employees have extensive daily contact with the public, Bis-Man Transit recognizes its responsibility to the community which it serves and is committed to a policy of nondiscrimination.Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” (42 U.S.C. Section 2000d).
If you believe that you have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color or national origin under the Bis-Man Transit service, you may file an official Title VI complaint with the Title VI, DBE Coordinator, at 3750 East Rosser Avenue, Bismarck, ND, 58501, or by calling (701) 258-6817. Complaints must be made in writing (see attached Title VI Complaint Form), including the following: Your name, address and how to contact you (phone number, email address, etc.). Please also include: 1. How, why, when and where you believe you were discriminated against. Include the location, names and contact information of any witnesses. If the alleged incident occurred on the bus, give date, time of day, and bus number if available.
2. You must sign your letter of complaint.
All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The organization will review every complaint, and when necessary, begin the investigation process. At a minimum the investigation will:
1. Identify and review all relevant documents, practices and procedures;
2. Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.
3. Upon completion of the investigation, the organization will complete a final report for the Executive Director. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately. The Complainant will also receive a final report together with any remedial steps. The investigation process and final report should take no longer than five (5) business days.
If no violation is found and the complainant wishes to appeal the decision, he or she may contact the Bis-Man Transit Board of Directors. After the Board of Directors has reviewed the situation, they will provide a written response within 10 working days of their next meeting.
Should no resolution of complaints be achieved between the complainant and the Bis-Man Transit Board, complaints may be escalated to the City of Bismarck's Title VI Coordinator (Director of Human Resources, 701-355-1330, 221 N 5th Street, Bismarck, ND, 58501). Complaints must be escalated within 10 business days after receiving the Board's response. Appeals beyond the response of the City of Bismarck's Title VI Coordinator, may be directed to the Federal Transit Administration (FTA), Region 8, Attn: Civil Rights Officer, 12300 West Dakota Avenue, Suite 310, Lakewood Co, 80228, Phone: 720-963-3300, Fax: 720-963-3333. FTA complaint Process procedures can also be found on the FTA website at www.fta.dot.gov. To download a copy of the Bis-Man Transit Title VI complaint form and instructions, click here.