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ADA COMPLAINT POLICY & PROCEDURE

RIGHT TO FILE A COMPLAINT UNDER AMERICANS WITH DISABILITIES ACT OF 1990 (ADA)

Any person who has a complaint about the accessibility of our transit system or believes discrimination has occurred on the basis of disability by Bis-Man Transit may file a written complaint detailing the accessibility issue or incident. All alleged discrimination complaints must be received within 180 days of the incident in question. Beyond that time period, complaints will be classified as comments. Please provide all facts and circumstances surrounding the issue or accessibility complaint so the issue may be fully investigated.

How to File a Complaint

Any person who believes himself/herself or any specific class of individuals to be harmed by failure to comply with ADA regulations may, personally or through a representative, file a written complaint with the Marketing & Mobility Specialist.

It is best to file the complaint as soon as possible after the alleged discrimination, and keep a copy of it. Include as many details as possible (who, what, when, where, and so on).

Bis-Man Transit has the following options for filing the complaint:

  • Email: Send an email to the Marketing & Mobility Specialist, info@bismantransit.com.
  • Call: Phone the Marketing & Mobility Specialist at 701.258.6817.
  • Mail: Print the ADA Comment Form, complete and mail to:

    Bis-Man Transit
    Attention: Marketing & Mobility Specialist
    3750 East Rosser Ave
    Bismarck, ND 58501

  • In Person: An ADA Comment Form can be located at 3750 East Rosser Ave, Bismarck, ND 58501.
    • Alternatively, you may download a copy of the form at www.bismantransit.com by clicking here.

    Complainant does not have to file with Bis-Man Transit first in order to file with the Federal Transit Administration.

    For written complaints, please include the following:

    • Your name, address and contact information (telephone number, email address)
    • For accessibility complaints: time, date, and location of the occurrence and reason you believe the agency, location, or service is not accessible to persons with disabilities
    • For complaints related to alleged discrimination based on disability: time, date, location, and a description of the incident, names and/or descriptions of individuals involved, and why you believe the act was discriminatory.
    • In both situations, please include the vehicle number and/or route if applicable.
    • Please also provide any other documentation that is relevant to the complaint.

For complaints alleging discrimination based on disability, an investigation will be initiated within 10 days of receiving the complaint. Bis-Man Transit will make every effort to respond to ADA complaints within 30 working days of receipt.

If complainants disagree with the determination, they can appeal the decision in writing within thirty (30) days from the date of the determination. The appeal letter should state the reason(s) the complainant believes the decision was in error. The appeal letter should be mailed to:

Board of Directors
3750 East Rosser Ave
Bismarck, ND 58501


File an ADA complaint in Washington D.C.

You can file a complaint with the Federal Transit Administration (FTA) Office of Civil Rights in Washington D.C., by:

  • Going to the FTA ADA website to file a complaint with the FTA.
  • Sending a complaint letter to:

    FTA Office of Civil Rights
    Attention: Complaint Team
    East Building, 5th Floor - TCR
    1200 New Jersey Avenue, SE
    Washington, DC 20590



Complaint Assistance

If you are unable to complete a written complaint, please contact Bis-Man Transit at 701.258.6817 during regular business hours for assistance.

To download a copy of the Bis-Man Transit complaint form, click here.