Paratransit

Scheduling and Cancelling Rides

As of September 24, 2020, all rides may only be scheduled 24 hours in advance to allow for pre-screening for COVID-19. Monday trips may be scheduled on Saturday. Please call the Administrative Office at 701.258.6817 if you have any questions.

Scheduling Rides

Rides must be scheduled at least a day before the ride is needed. To schedule a ride, call the Bis-Man Transit scheduler at 223-9001 Monday through Saturday between 8:00 a.m. and 5:00 p.m., or on Sunday between 7:30 a.m. and 2:30 p.m. When calling, have the following information handy:

  • Name
  • Pickup location
  • Destination
  • Time, date, and day of trip
  • Special information like a wheelchair, escort, or other special needs
  • When you will return


 

Bis-Man Transit is a demand ride system but it is a shared ride. Please allow up to 45 minutes within cities and up to one hour for service between the cities or the University of Mary.

Riders will be picked up by a Bis-Man Transit vehicle. Riders are not given a choice as to what vehicle it will be.

You must schedule at least one day in advance, but you can schedule up to fourteen days in advance.

You may schedule as many rides as you need for whatever reason you have. There is not a limit to the number of rides an individual can have in a day, week, month, or year!

 

Service interruptions and can be found by calling 701.258.6817 and selecting option #5. In the event of weather related services interruptions, this will be updated immediately.

 

 

 

 

 

 

 

Cancelling Rides

If you need to cancel a trip, you need to contact the scheduler at least 1 hour before the scheduled pick up time by calling 223-9001.


Cancellations Procedures
Rides must be cancelled at least 30 minutes prior to the scheduled pickup time, otherwise the ride will be considered a "no show". Bis-Man Transit requests that cancellations be called in as soon as possible as a courtesy to others needing a ride.
The dispatcher's clock is the correct time for determining lateness of cancellations. Clocks at the BisMan Transit office are regulated by atomic clocks on satellite time. Refer to a cell phone or atomic clock for the same time as ours.

 

 Penalties Imposed for "No-Shows"
[Federal Regulation 49 CFR 37.125 (h)]
If a rider does not appear for a scheduled trip or did not cancel the ride at least 30 minutes prior to the scheduled trip, that rider is considered a "no show."
"No shows" take up a trip that might have been filled by another rider and may reduce the number of riders that can be provided service. Therefore, "no shows" are considered to be detrimental to transit service and penalties are imposed.

 

Per the FTA C 4710.1 “The entity may establish an administrative process to suspend, for a reasonable period of time, the provision of complementary paratransit service to ADA eligible individuals who establish a pattern or practice of missing scheduled trips.

 

Trips missed by the individual for reasons beyond his or her control (including, but not limited to, trips which are missed due to operator error) shall not be a basis for determining that such a pattern or practice exists.

 

Records will be kept by rider name, date, and time of "no show."

 

1st or 2nd "No Show" in a 30-day period not excessive, no cancelation of subscription trips
3rd “No Show” in 30-day period cancelation of subscription trips
A "no show" that is due to the driver being more than 15 minutes later than the scheduled ride time will not be considered a "no show" but rather will be counted as a missed trip made by paratransit. The rider will not be penalized. 

 

The holiday hours for 2021 will be as follows:

  • New Year's Day: 8:00 am - 1:00 pm
  • Memorial Day: 11:00 am - 4:00 pm
  • 4th of July: To Be Determined
  • Labor Day: 11:00 am - 4:00 pm
  • Thanksgiving: 11:00 am - 6:00 pm
  • Christmas Day: 9:00 am - 8:00 pm