It is Bis-Man Transit's goal to operate a safe, efficient, and effective transportation system that provides mobility and accessibility to persons with disabilities.
The request should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use Bis-Man Transit services. Bis-Man Transit will make every effort to communicate determinations on requests for modifications in advance of when the service will be needed verbally or in writing.
There are several ways to request a modification/accommodation form pursuant to the Americans with Disabilities Act.
- Access the form online: Complete and submit the Reasonable Modification Request Form
- Mail: Complete the Reasonable Modification Request Form, print it and mail to: Bis-Man Transit, Attention Mike Mundahl, 3750 East Rosser Ave, Bismarck, ND 58501
- Fax: Complete the Reasonable Modification Request Form, print it and fax to 701.258.6752
- Pick up a form: Bis-Man Transit, 3750 East Rosser Ave, Bismarck, ND 58501
- Email: Email Mike Mundahl; Marketing & Mobility Specialist at firstname.lastname@example.org
To obtain information about procedures and/or how to file a complaint, contact Mike Mundahl; Marketing & Mobility Specialist by one of the methods listed below:
Reasonable Modifications requests will be processed in the following manner:
All requests will be logged into a Reasonable Modification/Accommodation spreadsheet noting the requester's name, date, contact information, specific modification request, outcome, and requester date of notification.
Individuals requesting modifications will be asked to supply sufficient detail within the request so that agency staff may effectively evaluate the request. Individuals are not required to use the term "reasonable modification" when requesting modifications or accommodations.
All requests for modifications (reasonable or otherwise) will be reviewed and evaluated by the Bis-Man Transit administrative staff.
All reasonable modification requests will be acknowledged within three (3) business days of receipt. The resolution and response to the requestor will be made timely, within fifteen (15) business days and the response must explain the reasons for the resolution. The response must be documented in the Reasonable Modification/Accommodation log.
Any requests requiring more than fifteen (15) business days to resolve must be reviewed at the Board of Directors level and documented as to why the resolution requires additional time to be completed.
Bis-Man Transit is committed to providing you with safe and reliable transportation services and we want your feedback. Please use this form
for suggestions, compliments, and complaints. You may also call us at 701.258.6817, visit the Bis-Man Transit facility at 3750 East Rosser Avenue, Bismarck, ND 58501, or contact us by email or U.S. postal mail at the addresses below. Please make sure to provide us with your contact information in order to receive a response.Bis-Man Transit
3750 East Rosser Avenue
Bismarck, ND 58501
To download a copy of the Bis-Man Transit Reasonable Modifications Request Form, click here.