Physical and Mailing Address: 3750 East Rosser, Bismarck, ND 58501

Phone: 701-258-6817

Email: info@bismantransit.com

To use the online trip planner, click here.

If you are requesting immediate help with mapping out a route, please call 258-6817. When calling, please have the location of your starting point, your destination, and the time you need to arrive at the destination handy.

Bis-Man Transit will consider every request for reasonable accommodation to provide an accessible meeting facility or other accommodation for individuals with disabilities, language interpretation for people with limited English proficiency (LEP), and translations of written materials, free of charge, necessary to access Bis-Man Transit programs and information. To request accommodations, visit our Reasonable Modification page here.

To view the Bis-Man Transit ADA Complaint Policy & Procedure, click here.

To view the Bis-Man Transit Title VI Program Policy, click here.

We invite you to share your feedback with us and welcome comments through mail, email, telephone or in-person visits. Call 701-258-6817 to leave your comment with the administration office, mail your comments to 3750 East Rosser Avenue, Bismarck, ND, 58501 or email info@bismantransit.com. Please include as much information as possible with your comment (name, contact information, service utilized, route name, day/time of incident, etc.)

After hours, (Bis-Man Transit offices are open Monday through Friday 8:00 a.m. - 5:00 p.m.) you can use the below form to send your questions or comments to our staff.

Scope of Complaints:
The scope of the complaint procedure is designed to address Bis-Man Transit’s external activities. Actions related to transit service, interaction with transit staff, or the expansion or alteration of routes, facilities or fares; hold the potential to create complaints and a subsequent formal review.

Formal Complaint Procedure:

Bis-Man Transit takes all complaints very seriously and uses the following procedure to ensure prompt and thorough processing for all received grievances:

a) All written complaints will be investigated by the Administrative Office (Transit Director, 701-258-6817, 3750 E Rosser Ave, Bismarck, ND 58501) and a formal report will be issued to the complainant within 5 (five) business days.

b) All written complaints will be investigated by the Administrative Office (Transit Director, 701-258-6817, 3750 E Rosser Ave, Bismarck, ND 58501) and a formal report will be issued to the complainant within 5 (five) business days.

c) If the complainant is unsatisfied with the Administrative response they have 10 business days to appeal, in writing, to the Bis-Man Transit Board of Directors. Upon review of the appeal, the Board of Directors will provide a written response within 10 business days of their monthly meeting.